General terms of sale

01Preamble

These General Terms of Sale govern the contractual relationship between Maison Sassi, represented by Netaniel ATLANI (SIREN 989 429 857), a sole proprietor specialising in custom software development, web design and digital communication, and any client wishing to use its services.

Placing an order implies unreserved acceptance of these terms.

02Services offered

Maison Sassi provides services only, including:

• Design and development of custom software: CRMs, business web applications, client portals, internal tools and dashboards
• Development of desktop software (Windows, macOS) and their administration consoles
• Integration of artificial intelligence features within the software developed (document reading, search, assisted writing)
• Hosting, maintenance and further development of the software and websites delivered
• Website design and development (showcase websites, landing pages, e-commerce)
• Branding and visual identity (logo, brand guidelines)
• Search engine optimisation (SEO)
• Community management and social media management
• Copywriting, web content and scripts
• Digital communication consulting and support

03Quotes and orders

Every project is subject to a prior free quote, approved by purchase order or electronic signature. The quote is valid for 30 days from its date of issue. The order becomes firm and final upon receipt of the signed quote together with a deposit.

04Prices and payment

Prices are stated in euros excluding tax. Maison Sassi benefits from the VAT exemption under article 293B of the French General Tax Code — VAT not applicable.

Payment terms are as follows:

• 50% deposit on order
• 50% balance on final delivery
• Payment by bank transfer, card (via Stripe) or any other agreed method

Any late payment automatically incurs late-payment penalties at the applicable legal rate, plus a fixed recovery fee of €40.

05Delivery times

The timescales stated in the quote are indicative and depend on how promptly the client provides the necessary elements (content, access, approvals). Maison Sassi cannot be held responsible for any delay attributable to the client.

06Intellectual property

Creations remain the property of Maison Sassi until full payment of the sums due. After full payment, the client holds a licence to use the creations for its own purposes. Maison Sassi retains the right to mention the work in its portfolio, unless otherwise agreed in writing.

07Right of withdrawal

In accordance with article L221-28 of the French Consumer Code, the right of withdrawal does not apply to services fully performed before the end of the withdrawal period whose performance began with the client’s prior consent. No right of withdrawal applies to business clients.

08Liability

Maison Sassi is bound by an obligation of means. Its liability may only be engaged in the event of proven fault and shall be limited to the amount, excluding tax, of the service concerned.

09Confidentiality

Maison Sassi undertakes to keep confidential all information provided by the client in connection with the project.

10Governing law and disputes

These terms are governed by French law. In the event of a dispute, the parties undertake to seek an amicable solution before any legal action. Failing that, the competent courts shall be those within the jurisdiction of the Paris Court of Appeal.